Create an account

Use your real full name — the name your manager knows you by, not a nickname. An admin has to recognise it to approve your account.

Reset your password

Enter the email address on your account. If it's registered, we'll email you a link to set a new password.

Choose a new password

Enter a new password for your account (at least 6 characters).

Your RTC extension

If you're a dispatcher or call taker, enter your 4-digit RTC extension below. If you're not, tick No extension. You can change this any time in My details.

This will be used to clock you in and out. Manual clock in will still be available if you aren't queueing into RTC.

Delete your account

This permanently deletes your login and sign-in details. You'll be signed out and won't be able to log back in. Your name may still appear on past rotas your employer keeps — contact your manager to have those records removed too.

Ask a question

Send a message to the team on Slack — anything about the rota, your shifts or holidays. An admin will get back to you.

How was your shift?

Tap a face to let us know how it went. Thanks for your shift!

Notification settings

Choose the alerts you want to receive. Your device notifications must also be turned on.

Device notificationsTurn all device alerts on or off for this browser or app.

Where should this message go?

Choose who can read it. This cannot be changed after posting.

New announcement

This stays visible in the app and sends a push alert to the chosen companies.

New template

Set up a reusable weekly pattern. You’ll add its shifts next.

Apply templates

Choose one template per company. An all-staff import replaces that company’s week; choosing specific people merges only their shifts.

Choose a template to apply

Special days

Add a marker such as a bank holiday or event. It appears beside that rota date and does not change any shifts.

SELECTED WEEK
Add a special day
Custom markers

Notes

Notes tagged to this day.

Add rota note

Download PDF for companies

One combined rota — shifts coloured by company, with the company name under each name.

Companies

Add to template

Assignment
Person Type to search
Browse staff
Time
Additional details Note, colour and additional companies
Colour Optional override

Add shift

Shift type
Person Type to search
Browse staff
Time
Additional details Note, colour and additional companies
Colour Optional override

Save week as template

Capture one company’s visible week as a reusable starting point. The rota itself will not change.

WEEK SNAPSHOT Choose a company

Includes the shifts you see now, including unpublished drafts.

Choose a company and name the template

Copy week

Save this company’s current week to your temporary clipboard. You can paste it into a different week for the same company.

SOURCE WEEK Loading shifts…

Copying changes nothing. When you paste, the copied shifts will be staged as drafts for review.

Checking this week’s shifts…

Paste week

This replaces the target week for this company with the copied pattern. Nothing goes live until you review and publish the drafts.

PASTE PREVIEW Preparing preview…
Checking the target week…

Publish rota

PUBLISH PREVIEW

Discard changes

These staged changes will be removed and will never be published to staff.

DISCARD PREVIEW

Only your staged edits are affected. Other admins’ pending changes stay exactly as they are. You can use Undo immediately afterwards if you change your mind.

Unpublish rota

Companies (pick one or more)
UNPUBLISH PREVIEW Choose one or more companies

Published shifts return to your drafts. Staff stop seeing them until you edit and republish.

Choose companies to preview their published rota

Holiday

Holiday entitlement

Holiday approval warning

You can decline the request, leave it pending, or approve it as an exception.

Scheduled shift conflict

Adding this holiday will mark the person as off while these rota shifts remain scheduled.

Decline holiday request

The request will remain in the holiday history as declined.

Edit clock entry

Export staff hours

Choose the range to download. This is independent of the filter on the Time clock page.

Leave the dates blank to export all recorded hours.

Companies

Rostered vs contracted hours

Manage staff member

Optional. The phone (Voice 2) extension. When set, this person is clocked in and out automatically as they log in/out on the phone system — you don’t need to change anything else.

Optional. The person’s contractual weekly hours. Leave blank if not set.

Companies

Tick the companies this person works for. If they're on more than one, pick a primary (★) — the rota opens filtered to it.

No companies yet — add some in the Companies section.

Notes

Private, date-stamped notes about this person. Managers only — the staff member never sees these.

No notes yet.

Deleting removes this person from every week and deletes all their shifts. This cannot be undone.

Approve account

Companies

Tick the companies this person works for. If they're on more than one, pick a primary (★) — the rota opens filtered to it.

No companies yet — add some in the Companies section.

Personal details

These details are private — only you and an administrator can see them. They’re encrypted when stored.

Dispatchers and call takers: your 4-digit RTC phone extension, so you're clocked in and out automatically. Not on the phones? Tick “No extension”.

Edit staff member

Sections this week

Tick more than one for a split shift. Unticking a section deletes that section's shifts for the week. Renaming updates this person everywhere.

Add company

Add user