Need help with the Nearby Staff Rota app? We’re happy to help managers and staff get set up and resolve any issue.
Getting started
Nearby Staff Rota is a staff-scheduling tool for shift-based businesses. You use it because your employer or organisation has given you an account.
- Staff — sign in to see your shifts, clock in and out, request holidays and get notified when the rota changes.
- Managers — build the weekly rota, publish it to your team, approve holidays, and review clocked hours for payroll.
Frequently asked
I can’t sign in
Your login is the email address (or username) your manager registered. If you’ve forgotten your password or your account isn’t active yet, contact your manager, or email us at it@nearbygroup.co.uk.
I signed up but can’t get in
New accounts are approved by a manager before first use. Once your manager approves and links your account to your staff record, you’ll be able to sign in.
I’m not getting notifications
Make sure notifications are enabled for the app in your device Settings, and that you allowed notifications when the app first asked. You can re-enable them any time from your phone’s Settings screen.
How do I delete my account?
Open the app, tap the account menu (top right), and choose Delete account. This removes your login and personal profile. Your employer’s historical rota records may be retained as described in our Privacy Policy.
A shift or holiday looks wrong
Rotas are managed by your workplace. Speak to your manager to have a shift, holiday or clock-in record corrected — managers can edit these directly in the app.
Contact us
| it@nearbygroup.co.uk | |
| Provider | Nearby Group Ltd |
| Address | 140 Victory Rd, South Shields, NE33 4NQ, United Kingdom |
| Response time | Within one working day |
See also our Privacy Policy.